Terms of service

Last updated: May 27, 2026

Overview

Welcome to Chem Steel. The terms “we,” “us,” and “our” refer to Chem Steel. Chem Steel operates this website and online store, including all related information, content, features, tools, products, and services provided through the store, in order to provide customers with access to professional beauty, salon, and hair care products.

Chem Steel is based in South Carolina, United States. Our store is powered by Shopify, which enables us to provide the website, checkout, account, payment, and related e-commerce services.

These Terms of Service, together with any policies referenced in them, describe your rights and responsibilities when you access or use our website, create an account, purchase products, or otherwise interact with Chem Steel.

Please read these Terms carefully. They include important information about your legal rights, product purchases, account requirements, warranty disclaimers, limitations of liability, and dispute-related terms.

By visiting, browsing, creating an account, placing an order, or otherwise using our website or services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, you should not use this website or purchase products from Chem Steel.

Section 1 — Eligibility, Access, and Account

By using this website, you represent that you are at least the age of majority in your state of residence and that you have the legal authority to enter into these Terms.

Certain products sold by Chem Steel may be intended for licensed hairdressers, stylists, cosmetologists, salons, or other qualified beauty professionals. We may require you to create an account, log in, and provide professional license information before viewing pricing, purchasing certain products, or completing checkout.

You agree that all information you provide to Chem Steel, including your name, contact information, billing information, shipping information, account information, and professional license information, is accurate, current, complete, and belongs to you or your authorized business.

You are responsible for maintaining the confidentiality and security of your account credentials. You are responsible for all activity that occurs under your account. You may not transfer, sell, assign, share, or license your account to another person or business without our prior written approval.

We reserve the right to suspend, restrict, or terminate your account if we believe that information you provided is inaccurate, incomplete, fraudulent, unauthorized, or otherwise violates these Terms.

Section 2 — Professional License Verification

Chem Steel may require professional license verification before allowing access to certain products, pricing, account features, or checkout.

By submitting license information, you represent and warrant that:

  • The license information you provide is accurate and current.
  • You are authorized to use the license information submitted.
  • You will promptly update your account if your license information changes, expires, is suspended, or is revoked.
  • You will not submit false, misleading, expired, or unauthorized license information.

Chem Steel reserves the right to review, approve, reject, re-check, or revoke account verification at any time. We may hold, cancel, or refuse orders if we are unable to verify your license information or if we determine that the order does not meet our account eligibility requirements.

Professional license information is handled according to our Privacy Policy.

Section 3 — Our Products

We make reasonable efforts to provide accurate product names, descriptions, images, pricing, availability, ingredients, directions, and related product information. However, we do not guarantee that all product descriptions, images, pricing, availability, or other content will be complete, current, or error-free.

Product colors, packaging, labeling, and appearance may vary from website images due to manufacturer changes, photography, display settings, device differences, or packaging updates.

All product descriptions, pricing, and availability are subject to change at any time without notice. We reserve the right to discontinue products, limit product quantities, restrict product availability, or refuse sales to any person, business, geographic area, or jurisdiction.

Products sold by Chem Steel should be used only according to the manufacturer’s instructions, warnings, and intended use. You are responsible for determining whether a product is appropriate for your professional use, client use, salon use, or personal use.

Section 4 — Orders

When you place an order, you are making an offer to purchase the products in your cart. Chem Steel reserves the right to accept, reject, hold, cancel, or limit any order for any reason, including but not limited to product availability, payment issues, suspected fraud, inaccurate information, pricing errors, shipping restrictions, or license verification issues.

Your order is not accepted until Chem Steel confirms acceptance and processes the order. We must receive and process payment before an order is accepted or fulfilled.

Please review your order carefully before submitting it. Once an order has been accepted or processed, we may be unable to accommodate cancellation or change requests.

If we reject, cancel, or modify an order, we will attempt to notify you using the email address, billing address, shipping address, or phone number provided at the time of order.

Purchases are subject to our Refund Policy, which is available at:

/policies/refund-policy

Section 5 — Pricing, Billing, and Payment

Prices, discounts, promotions, and product availability are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed, unless there is an obvious pricing error or other issue requiring correction.

Unless otherwise stated, posted prices do not include taxes, shipping, handling, customs, duties, import charges, or other applicable fees.

You agree to provide current, complete, and accurate purchase, payment, billing, shipping, and account information for all purchases. You agree to promptly update your account information, including email address, billing information, shipping information, and payment information, so that we can process transactions and contact you as needed.

You represent and warrant that:

  • The payment information you provide is true, correct, and complete.
  • You are authorized to use the payment method submitted.
  • Charges incurred by you will be honored by your payment provider.
  • You will pay all charges incurred by you, including applicable taxes, shipping, and handling fees.

Section 6 — Shipping and Delivery

Shipping and delivery times are estimates only and are not guaranteed. Chem Steel is not responsible for shipping delays caused by carriers, weather, supply chain issues, incorrect shipping information, customs processing, payment delays, license verification delays, or events outside our control.

Once products are transferred to the shipping carrier, title and risk of loss pass to you unless otherwise required by applicable law.

You are responsible for providing accurate shipping information. Chem Steel is not responsible for lost, delayed, or misdelivered orders caused by incorrect or incomplete shipping information provided by the customer.

Shipping terms, rates, restrictions, and delivery options may change at any time.

Section 7 — Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are handled according to our Refund Policy, available at:

/policies/refund-policy

Certain products may be final sale, non-returnable, or subject to return restrictions due to health, safety, professional-use, manufacturer, or product integrity reasons.

Chem Steel reserves the right to inspect returned products and reject returns that do not comply with our Refund Policy.

Section 8 — Product Use and Professional Responsibility

Some products sold by Chem Steel may be intended for professional use only. You are responsible for using products safely, properly, and according to all manufacturer instructions, warnings, safety information, and applicable laws.

Chem Steel is not responsible for misuse, improper application, allergic reactions, client reactions, failure to follow instructions, or use of products by unqualified individuals.

You are responsible for evaluating product suitability for yourself, your salon, your clients, or your intended use.

Section 9 — Intellectual Property

The website and its contents, including trademarks, names, logos, product descriptions, text, images, graphics, videos, reviews, layouts, design, and related materials, are owned by Chem Steel, its suppliers, licensors, manufacturers, service providers, or other rights holders and are protected by applicable intellectual property laws.

These Terms permit you to use the website only for lawful purposes related to browsing, account access, and purchasing products from Chem Steel. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, scrape, or transmit website content without prior written permission from Chem Steel or the applicable rights holder.

Chem Steel names, logos, product names, service names, designs, and slogans may be trademarks of Chem Steel or its licensors. Shopify’s name, logo, product names, service names, designs, and slogans are trademarks of Shopify. Other names, logos, product names, service names, and designs are the property of their respective owners.

Section 10 — Optional Tools and Third-Party Services

We may provide access to tools, apps, integrations, widgets, payment providers, review platforms, messaging tools, marketing tools, analytics services, shipping services, or other third-party services.

These third-party tools and services are provided “as is” and “as available.” Chem Steel does not control all third-party services and is not responsible for their availability, accuracy, functionality, content, security, privacy practices, or terms.

Your use of third-party services may be subject to separate terms and privacy policies from those third parties.

Section 11 — Third-Party Links

Our website may contain links to third-party websites, platforms, or services. We are not responsible for examining or evaluating the content, accuracy, security, availability, or privacy practices of third-party websites.

If you access third-party websites or services, you do so at your own risk. Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the applicable third party.

Section 12 — Relationship with Shopify

Chem Steel is powered by Shopify, which enables us to provide the website, store, checkout, payment, account, and related e-commerce services.

However, any sales and purchases made through this store are made directly with Chem Steel. By using the website and purchasing products, you acknowledge and agree that Shopify is not responsible for any aspect of any sales transaction between you and Chem Steel, including any injury, damage, loss, dispute, or claim related to purchased products or services.

You expressly release Shopify and its affiliates from claims, damages, and liabilities arising from or related to purchases and transactions with Chem Steel.

Section 13 — Privacy Policy

All personal information we collect through the website is subject to our Privacy Policy, available at:

/policies/privacy-policy

Because our store is powered by Shopify, Shopify may also collect and process certain personal information in connection with your access to and use of the website, checkout, account features, payment tools, and related services.

By using the website, creating an account, submitting license information, or placing an order, you acknowledge that you have reviewed our Privacy Policy.

Section 14 — Feedback, Reviews, and Submissions

If you submit, upload, post, email, or otherwise transmit ideas, suggestions, feedback, reviews, comments, photos, proposals, plans, or other content to Chem Steel, you grant Chem Steel a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, display, and otherwise use that content for business, marketing, operational, and promotional purposes, subject to applicable law.

You represent and warrant that:

  • You own or have the necessary rights to submit the content.
  • Your submission does not violate the rights of any third party.
  • Your submission is accurate and not misleading.
  • Your submission does not contain unlawful, abusive, obscene, defamatory, malicious, or harmful content.
  • Your submission does not contain viruses, malware, or harmful code.

We may, but are not obligated to, monitor, edit, reject, or remove submissions that we determine violate these Terms or are otherwise inappropriate.

Section 15 — Errors, Inaccuracies, and Omissions

Occasionally, information on the website may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times, availability, or other information.

We reserve the right to correct errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate, including after an order has been submitted.

Section 16 — Prohibited Uses

You may use the website only for lawful purposes. You may not access or use the website, directly or indirectly:

  • For any unlawful, fraudulent, abusive, or malicious purpose.
  • To violate any federal, state, local, or international law or regulation.
  • To submit false, misleading, expired, or unauthorized license information.
  • To impersonate another person or business.
  • To infringe or violate intellectual property rights.
  • To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or threaten another person.
  • To transmit false or misleading information.
  • To send spam, phishing messages, chain letters, unsolicited promotions, or other unauthorized communications.
  • To upload or transmit viruses, malware, or harmful code.
  • To scrape, crawl, harvest, collect, or track personal information or website data without authorization.
  • To interfere with or circumvent website security, account restrictions, checkout restrictions, product restrictions, or license verification requirements.
  • To reproduce, duplicate, copy, sell, resell, or exploit any portion of the website without permission.
  • To purchase products for unauthorized resale, diversion, export, or any other unauthorized distribution channel.

We reserve the right to suspend, restrict, disable, or terminate your account or access to the website if we determine that you violated these Terms.

Section 17 — Account Suspension and Termination

We may suspend, restrict, disable, or terminate your account or access to the website at any time, with or without notice, if we believe you violated these Terms, submitted inaccurate information, failed license verification, engaged in fraudulent activity, misused the website, or otherwise created risk for Chem Steel, our customers, our suppliers, Shopify, or third parties.

You remain responsible for all amounts due up to and including the date of termination.

Sections that by their nature should survive termination will continue to apply, including sections related to intellectual property, product use, feedback, disclaimers, limitation of liability, indemnification, governing law, privacy, and dispute-related provisions.

Section 18 — Disclaimer of Warranties

The website and all content, information, services, and products offered through the website are provided “as is” and “as available,” except as expressly stated by Chem Steel or required by applicable law.

Chem Steel does not guarantee that the website will be uninterrupted, timely, secure, error-free, or free from viruses or harmful components.

To the fullest extent permitted by law, Chem Steel disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

Some jurisdictions do not allow certain warranty disclaimers, so some of the above disclaimers may not apply to you.

Section 19 — Limitation of Liability

To the fullest extent permitted by law, Chem Steel, its owners, directors, officers, employees, affiliates, agents, contractors, service providers, licensors, suppliers, and Shopify and its affiliates shall not be liable for any direct, indirect, incidental, punitive, special, consequential, or similar damages of any kind, including lost profits, lost revenue, lost savings, loss of data, replacement costs, business interruption, personal injury, product misuse, or other damages arising from or related to your use of the website, your account, your purchase or use of products, or your inability to use the website.

This limitation applies whether the claim is based in contract, tort, negligence, strict liability, statute, or otherwise, even if we have been advised of the possibility of such damages.

Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.

Section 20 — Indemnification

You agree to indemnify, defend, and hold harmless Chem Steel, Shopify, and our respective affiliates, owners, officers, directors, employees, agents, contractors, licensors, service providers, and suppliers from and against any claims, losses, damages, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

  • Your breach of these Terms.
  • Your violation of applicable law.
  • Your violation of any third-party rights.
  • Your misuse of the website.
  • Your submission of inaccurate, false, expired, or unauthorized account or license information.
  • Your purchase, resale, distribution, or misuse of products.
  • Your negligence, misconduct, or unauthorized use of products.

We reserve the right to control the defense and settlement of any claim subject to indemnification. You agree to cooperate in the defense of such claims.

Section 21 — Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms. The remaining provisions will continue in full force and effect.

Section 22 — Waiver and Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms, together with any policies or operating rules posted by Chem Steel on the website, constitute the entire agreement between you and Chem Steel regarding your use of the website and purchases from Chem Steel. These Terms supersede any prior or contemporaneous agreements, communications, or proposals, whether oral or written.

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

Section 23 — Assignment

You may not transfer, assign, or delegate these Terms or any rights or obligations under them without our prior written consent.

Chem Steel may transfer, assign, or delegate these Terms and our rights and obligations without your consent or notice.

Section 24 — Governing Law and Venue

These Terms of Service and any separate agreements through which Chem Steel provides products or services are governed by and construed in accordance with the laws of the State of South Carolina, without regard to conflict of law principles.

To the fullest extent permitted by law, you agree that any dispute, claim, or legal proceeding arising from or related to these Terms, the website, your account, or purchases from Chem Steel shall be brought in the state or federal courts located in South Carolina, and you consent to the personal jurisdiction and venue of those courts.

Section 25 — Headings

The headings used in these Terms are included for convenience only and will not limit or otherwise affect the meaning or interpretation of these Terms.

Section 26 — Changes to These Terms

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right to update, change, or replace any part of these Terms by posting updates to the website. Changes are effective when posted unless otherwise stated.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

Section 27 — Contact Information

Questions about these Terms of Service should be sent to:

Chem Steel
South Carolina, United States